Terms of Service

1. Acceptance of Terms

By accessing or using recoupr's services, portals, or website, you agree to be bound by these Terms of Service. If you do not agree, you must not use our services.

2. Services

recoupr provides a platform that enables therapy clients to submit and track out-of-network (OON) insurance claims. recoupr is not an insurance company, healthcare provider, or legal advisor.

3. Eligibility

You must be at least 18 years old, or the legal guardian of a therapy client, to use recoupr. Group administrators represent that they have authority to bind their practice.

4. User Responsibilities

• • Provide accurate and complete information.
• • Maintain confidentiality of login credentials.
• • Do not misuse the platform for fraudulent or unlawful purposes.

5. Data Security & Compliance

We operate under HIPAA-compliant infrastructure, including encryption, access logging, and Business Associate Agreements with key vendors.

6. Subscription & Fees

Therapy groups are billed per-therapist, per-month under our published pricing tiers. All fees are non-refundable unless required by law.

7. Limitation of Liability

recoupr does not guarantee claim approval or reimbursement outcomes. We are not responsible for insurer decisions or delays.

8. Termination

We may suspend or terminate your account for violations of these Terms or misuse of the service.

9. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflicts of law principles.

10. Contact

For legal notices: Recoupr, LLC — 6705 US-290 STE 607 #808, Austin, TX 78735.