INSURER FILING GUIDE

UnitedHealthcare, including Optum behavioral health

Use this public information to prepare your packet, then confirm the route on the insurer's own page.

AT A GLANCE

Claim facts

Member form	Medical Claim Form Number: M57270 Revision: 5/19 Open the insurer form
Portal upload	YES
Portal path	Claims & Accounts > Submit a claim
Mail address	PLAN-DEPENDENT: Mail it to the address listed on the back of your Health Plan ID Card. \| MH: Claims processing, PO Box 30755, Salt Lake City, UT 84130-0755
Fax	Not published by the insurer
Attachments	Patient name; provider taxpayer identification number; diagnosis codes; CPT or HCPC procedure codes with modifiers; units; billed amount for each procedure code; place of service code; receipts; primary carrier EOB when applicable
Deadline	Not published by the insurer; submit as soon as possible
Outcome and status	Member account EOB; UnitedHealthcare app can show claims
Processing time	Many claims are processed within 14 business days; reimbursement check may take up to 30 days after processing
Caveats	Out-of-network benefits, authorization, behavioral administrator, and filing limit are plan specific; Medicare Advantage and Medicaid are excluded

STEP BY STEP

Read date: 10-09-2026

Sign in to the UnitedHealthcare member account, open Claims & Accounts, and select Submit a claim. https://www.uhc.com/member-resources/how-to-submit-a-claim
Complete the digital submission form. The public page also offers the M57270 Medical Claim Form as a PDF alternative. https://www.uhc.com/member-resources/how-to-submit-a-claim
Add the superbill or invoice and receipts. The superbill must include patient name, provider tax ID, diagnosis codes, procedure codes and modifiers, units, billed amount by code, and place of service. https://member.uhc.com/myuhc/content/dam/myuhc/pdfs/claim-forms/CMS1500ClaimForm010402.pdf
If other insurance or Medicare is primary, add its EOB. https://member.uhc.com/myuhc/content/dam/myuhc/pdfs/claim-forms/CMS1500ClaimForm010402.pdf
NOT PUBLISHED: accepted upload types, size limit, file count, document-combination rule, and domestic commercial submission reference. The signed-in form is UNREADABLE without an account.
Check the EOB in the member account. The UnitedHealthcare app also shows claims. https://www.uhc.com/member-resources/how-to-submit-a-claim
NOT PUBLISHED: a universal Optum behavioral member portal route. Optum says its claims use multiple systems and the member plan controls. https://public.providerexpress.com/content/ope-provexpr/us/en/admin-resources/claim-tips.html

Portal upload: YES
Portal: UnitedHealthcare member account
Portal path: Claims & Accounts > Submit a claim
Mail address: PLAN-DEPENDENT: Mail it to the address listed on the back of your Health Plan ID Card. | MH: Claims processing, PO Box 30755, Salt Lake City, UT 84130-0755
Fax: NOT PUBLISHED
Attach: patient name; provider taxpayer identification number; diagnosis codes; CPT or HCPC procedure codes with modifiers; units; billed amount for each procedure code; place of service code; receipts; primary carrier EOB when applicable
File types: NOT PUBLISHED; signed-in form is UNREADABLE
File size limit: NOT PUBLISHED; signed-in form is UNREADABLE
Maximum files: NOT PUBLISHED; signed-in form is UNREADABLE
One file or separate files: NOT PUBLISHED
Confirmation: EOB after processing; submission reference is NOT PUBLISHED for domestic commercial route
Status check: Member account EOB; UnitedHealthcare app can show claims
Processing time: Many claims are processed within 14 business days; reimbursement check may take up to 30 days after processing
Member deadline: NOT PUBLISHED; submit as soon as possible
Deadline basis: YES: employer plan and controlling plan document set the limit
Mental health route: NOT PUBLISHED: Optum processes behavioral claims on multiple systems and the member card controls; no public member behavioral upload path was found
Provider on file: YES: the out-of-network health care professional is asked to register the TIN and upload a current W-9

Confirm the address, fax number or portal path on the insurer's own claims page before you send; read on 10-09-2026.