INSURER FILING GUIDE
Regence BlueCross BlueShield of Oregon
Use this public information to prepare your packet, then confirm the route on the insurer's own page.
AT A GLANCE
Claim facts
| Member form | Online member claim form Number: Not published by the insurer Revision: Not published by the insurer Open the insurer form |
|---|---|
| Portal upload | YES |
| Portal path | Go to member claims at regence.com or in the Regence app > submit a claim for reimbursement; authenticated controls are UNREADABLE |
| Mail address | Not published by the insurer |
| Fax | Not published by the insurer |
| Attachments | Itemized description of services and charges; place of service; service date; diagnosis; patient name; member ID; group number; for injury, date, time, place, circumstances, and involved parties |
| Deadline | One year after date of service |
| Outcome and status | Regence member account or Regence app > Claims |
| Processing time | 30 days after receipt with a possible 15-day extension; at least 45 days when information is requested |
| Caveats | Cited evidence is an Oregon individual policy. HMO or EPO ordinary out-of-network benefits may be absent; FEP, Medicare, and Medicaid routes are excluded |
STEP BY STEP
Filing steps
Source: https://www.regence.com/member/claims/
Read date: 10-09-2026
Research steps
- Confirm that the plan has ordinary out-of-network benefits. The cited source is a 2026 Oregon individual policy; employer and self-funded terms may differ. https://apis.regence.com/v1/publicdocuments/sales/individual/productId/OMO35369/docType/OM/pdf?brand=blu
- Go to member claims at regence.com or in the Regence app and submit a claim for reimbursement. https://www.regence.com/member/understanding-health-insurance/member-faq
- Complete the authenticated on-screen claim form and provide itemized services and charges, place and date of service, diagnosis, patient name, member ID, and group number. Include injury facts when applicable. https://apis.regence.com/v1/publicdocuments/sales/individual/productId/OMO35369/docType/OM/pdf?brand=blu
- Submit within one year after the service date. The cited policy states that Regence pays out-of-network providers directly. https://apis.regence.com/v1/publicdocuments/sales/individual/productId/OMO35369/docType/OM/pdf?brand=blu
- Check Claims in the member account or app. The cited policy provides 30 days for action, with a possible 15-day extension, and at least 45 days when additional information is requested. https://apis.regence.com/v1/publicdocuments/sales/individual/productId/OMO35369/docType/OM/pdf?brand=blu
- UNREADABLE: the authenticated field sequence, file types, size, maximum files, packaging, confirmation, and signature controls. NOT PUBLISHED: CMS-1500 treatment or a separate psychotherapy route. https://www.regence.com/member/claims/
Filing facts
- Portal upload: YES
- Portal: Regence member account or Regence app
- Portal path: Go to member claims at regence.com or in the Regence app > submit a claim for reimbursement; authenticated controls are UNREADABLE
- Mail address: NOT PUBLISHED
- Fax: NOT PUBLISHED
- Attach: Itemized description of services and charges; place of service; service date; diagnosis; patient name; member ID; group number; for injury, date, time, place, circumstances, and involved parties
- File types: NOT PUBLISHED
- File size limit: NOT PUBLISHED
- Maximum files: NOT PUBLISHED
- One file or separate files: NOT PUBLISHED
- Confirmation: NOT PUBLISHED
- Status check: Regence member account or Regence app > Claims
- Processing time: 30 days after receipt with a possible 15-day extension; at least 45 days when information is requested
- Member deadline: One year after date of service
- Deadline basis: YES: employer, self-funded, and other product documents may differ
- Mental health route: NOT PUBLISHED: no separate outpatient psychotherapy member filing route found
Confirm the address, fax number or portal path on the insurer's own claims page before you send; read on 10-09-2026.
Read on 10-09-2026 from https://www.regence.com/member/claims/;https://www.regence.com/member/understanding-health-insurance/member-faq. Confirm the address, fax number or portal path on the insurer's own claims page before you send.