INSURER FILING GUIDE
Cigna Healthcare, including Evernorth behavioral
Use this public information to prepare your packet, then confirm the route on the insurer's own page.
AT A GLANCE
Claim facts
| Member form | |
|---|---|
| Portal upload | Not published by the insurer |
| Portal path | Generic page: Claims and Accounts > Submit a Claim Online; exact behavioral upload path Not published by the insurer and signed-in page UNREADABLE |
| Mail address | PLAN-DEPENDENT: Send your completed claim form and itemized bills to the Cigna address listed on your ID card. | MH: PLAN-DEPENDENT: HMO or POS: Cigna Behavioral Health, Inc., Attn: Claims Service Dept., P.O. Box 188022, Chattanooga, TN 37422; Open Access Plus: the Cigna address listed on your identification card. |
| Fax | Not published by the insurer |
| Attachments | Employee name; patient name; provider name and credentials; provider address; provider tax ID; date of service; ICD-10 diagnosis code; type of service or procedure code; charge for service; primary carrier EOB when applicable |
| Deadline | 180 days from date of service unless the plan or state law allows more time |
| Outcome and status | MyCigna to view and manage claims; EOB after processing |
| Processing time | Not published by the insurer |
| Caveats | Marketplace plans may require in-network care; employer carve-outs and benefit terms control; Medicare Advantage and Medicaid are excluded |
STEP BY STEP
Filing steps
Source: https://www.cigna.com/static/www-cigna-com/docs/cbh-member-claim-form.pdf
Read date: 10-09-2026
Research steps
- Use the dedicated 803392f Member Claim Form for behavioral claims. It applies to all behavioral plans when the provider is not filing. https://www.cigna.com/static/www-cigna-com/docs/cbh-member-claim-form.pdf
- Complete the employee section, applicable patient, accident, and other-coverage sections, and the member certification. Leave
Payment Instructionsunsigned for member payment from an out-of-network provider. https://www.cigna.com/static/www-cigna-com/docs/cbh-member-claim-form.pdf - Attach an itemized bill carrying employee and patient names, provider name and credentials, provider address and tax ID, date, ICD-10 diagnosis, procedure or service code, and charge. https://www.cigna.com/static/www-cigna-com/docs/cbh-member-claim-form.pdf
- Add the primary carrier EOB when Cigna is secondary. https://www.cigna.com/static/www-cigna-com/docs/cbh-member-claim-form.pdf
- NOT PUBLISHED: an exact behavioral upload path. The generic myCigna page advertises online claim submission, but the behavioral instructions publish paper submission. https://www.cigna.com/individuals-families/member-guide/claims-and-eobs
- NOT PUBLISHED: accepted file types, size limit, file count, document-combination rule, and confirmation.
- Check the processed claim and EOB in myCigna. https://www.cigna.com/individuals-families/member-guide
Filing facts
- Portal upload: NOT PUBLISHED
- Portal: myCigna
- Portal path: Generic page: Claims and Accounts > Submit a Claim Online; exact behavioral upload path NOT PUBLISHED and signed-in page UNREADABLE
- Mail address: PLAN-DEPENDENT: Send your completed claim form and itemized bills to the Cigna address listed on your ID card. | MH: PLAN-DEPENDENT: HMO or POS: Cigna Behavioral Health, Inc., Attn: Claims Service Dept., P.O. Box 188022, Chattanooga, TN 37422; Open Access Plus: the Cigna address listed on your identification card.
- Fax: NOT PUBLISHED
- Attach: employee name; patient name; provider name and credentials; provider address; provider tax ID; date of service; ICD-10 diagnosis code; type of service or procedure code; charge for service; primary carrier EOB when applicable
- File types: NOT PUBLISHED
- File size limit: NOT PUBLISHED
- Maximum files: NOT PUBLISHED
- One file or separate files: NOT PUBLISHED
- Confirmation: NOT PUBLISHED
- Status check: myCigna to view and manage claims; EOB after processing
- Processing time: NOT PUBLISHED
- Member deadline: 180 days from date of service unless the plan or state law allows more time
- Deadline basis: YES: plan or state law may allow more time
- Mental health route: Use the dedicated Evernorth Behavioral Health Member Claim Form; public behavioral instructions publish paper submission, while generic myCigna advertises online claim submission
Confirm the address, fax number or portal path on the insurer's own claims page before you send; read on 10-09-2026.
Read on 10-09-2026 from https://www.cigna.com/static/www-cigna-com/docs/cbh-member-claim-form.pdf;https://www.cigna.com/static/www-cigna-com/docs/form-medical-claim.pdf. Confirm the address, fax number or portal path on the insurer's own claims page before you send.