Blue Cross and Blue Shield of Texas (HCSC), including ERS HealthSelect

Source: https://www.bcbstx.com/docs/forms/claim/tx/medical-claim-tx.pdf

Read date: 10-09-2026

Research steps

1. Download the BCBSTX Claim Form and select To pay Insured/Subscriber. Complete every item and sign the member certification. https://www.bcbstx.com/docs/forms/claim/tx/medical-claim-tx.pdf
2. Attach the original provider bill. It must identify the provider or organization, patient, service date, service description, diagnosis code, and charge for each service. https://www.bcbstx.com/docs/forms/claim/tx/medical-claim-tx.pdf
3. Log in to Blue Access for Members and open the BAM Message Center. Create a new message. https://www.bcbstx.com/help-center/forms-and-documents/faqs
4. Attach the completed form and original provider bill. Select Claims Submission Attachments as the subject and click Send. https://www.bcbstx.com/help-center/forms-and-documents/faqs
5. HealthSelect uses this same route for medical and mental health out-of-network claims. https://healthselect.bcbstx.com/medical-benefits/claims
6. NOT PUBLISHED: accepted file types, per-file size, attachment count, one-PDF versus separate-file rule, and post-send reference. The HealthSelect guide says those values appear only in a signed-in pop-up. https://staging-healthselect.bcbstx.com/pdf/flier-oon-claims-guide.pdf
7. Check status under Claims in BAM or the BCBSTX Mobile App. BAM claim alerts are also available. https://www.bcbstx.com/help-center/claims-and-coverage/faqs

Filing facts

• Portal upload: YES
• Portal: Blue Access for Members (BAM)
• Portal path: BAM Message Center > Create a new message > attach form and original provider bill > subject Claims Submission Attachments > Send
• Mail address: Blue Cross and Blue Shield of Texas, P.O. Box 660044, Dallas, Texas 75266-0044
• Fax: NOT PUBLISHED
• Attach: provider or organization name; patient name; date each service or supply was provided; description of each service or supply; diagnosis code; charge for each service or supply
• File types: NOT PUBLISHED; login pop-up is UNREADABLE
• File size limit: NOT PUBLISHED; login pop-up is UNREADABLE
• Maximum files: NOT PUBLISHED; login pop-up is UNREADABLE
• One file or separate files: NOT PUBLISHED
• Confirmation: NOT PUBLISHED
• Status check: BAM or BCBSTX Mobile App > Claims; BAM alerts are available; phone status is also published
• Processing time: NOT PUBLISHED
• Member deadline: Individual and family plans: end of the following calendar year; HealthSelect: 18 months from date of service; other group plans: NOT PUBLISHED
• Deadline basis: YES: individual and family, ERS HealthSelect, and employer or self-funded terms differ
• Mental health route: HealthSelect publishes the same BAM message route for medical and mental health; other employer carve-outs are NOT PUBLISHED

Confirm the address, fax number or portal path on the insurer's own claims page before you send; read on 10-09-2026.