INSURER FILING GUIDE

Aetna

Use this public information to prepare your packet, then confirm the route on the insurer's own page.

AT A GLANCE

Claim facts

Member form	Medical Benefits Request Number: GC-7 Revision: 6-25 S Open the insurer form
Portal upload	YES
Portal path	Claims > Submit a Claim for plans exposing the online route; alternate published employer path: Support > Contact Us > Send Message > attach claim form
Mail address	PLAN-DEPENDENT: Refer to the back of your ID card for claim mailing address.
Fax	Not published by the insurer
Attachments	Itemized bill: patient name; condition being treated; type of services rendered; dates of service; relationship to employee; receipts as proof of payment. Provider-completed alternative also captures place of service, procedure code, description, charges, units, diagnosis code, provider name and address, taxpayer ID, NPI
Deadline	Not published by the insurer
Outcome and status	Aetna member website can check and manage claims
Processing time	Not published by the insurer
Caveats	Online filing is plan dependent; generic public form page publishes a paper route; HMO or EPO routine out-of-network coverage, self-funded terms, Medicare Advantage, and Medicaid require separate plan instructions

STEP BY STEP

Read date: 10-09-2026

Confirm the member website exposes online filing for the plan. Aetna publishes online filing for some employer plans at Claims > Submit a Claim. https://amazon.aetna.com/download_file/view/bfb3e65e-99e3-4a3d-b6a6-ec1581c3cf33/231
If using the PDF, complete items 1 through 21, complete other-coverage items when applicable, and sign block 27. Leave optional block 28 unsigned when direct provider payment is not wanted. https://www.aetna.com/content/dam/aetna/pdfs/aetnacom/individuals-families-health-insurance/document-library/medical-claim-form.pdf
Attach itemized bills and receipts as proof of payment, or have the provider complete the provider section. https://www.aetna.com/content/dam/aetna/pdfs/aetnacom/individuals-families-health-insurance/document-library/medical-claim-form.pdf
For the published secure-message alternative, open Support > Contact Us > Send Message and attach the completed form and itemized bill. https://amazon.aetna.com/download_file/view/bfb3e65e-99e3-4a3d-b6a6-ec1581c3cf33/231
NOT PUBLISHED: universal eligibility for online filing, accepted file types, size limit, file count, document-combination rule, and confirmation. Signed-in controls are UNREADABLE.
Check claims in the Aetna member website. https://www.aetna.com/about-us/contact-aetna.html

Portal upload: YES
Portal: Aetna member website
Portal path: Claims > Submit a Claim for plans exposing the online route; alternate published employer path: Support > Contact Us > Send Message > attach claim form
Mail address: PLAN-DEPENDENT: Refer to the back of your ID card for claim mailing address.
Fax: NOT PUBLISHED
Attach: itemized bill: patient name; condition being treated; type of services rendered; dates of service; relationship to employee; receipts as proof of payment. Provider-completed alternative also captures place of service, procedure code, description, charges, units, diagnosis code, provider name and address, taxpayer ID, NPI
File types: NOT PUBLISHED; signed-in form is UNREADABLE
File size limit: NOT PUBLISHED; signed-in form is UNREADABLE
Maximum files: NOT PUBLISHED; signed-in form is UNREADABLE
One file or separate files: NOT PUBLISHED
Confirmation: NOT PUBLISHED
Status check: Aetna member website can check and manage claims
Processing time: NOT PUBLISHED
Member deadline: NOT PUBLISHED
Deadline basis: YES: employer and plan documents control
Mental health route: No separate behavioral member form or portal path is published on the generic commercial form; employer carve-outs are NOT PUBLISHED

Confirm the address, fax number or portal path on the insurer's own claims page before you send; read on 10-09-2026.